DATA, ANALYTICS & AUTOMATION for better healthcare
Robotic Process Automation

Robotic Process Automation

FlintRPA™

Automation. For Better Healthcare.

Flint RPA - Automation. For better healthcare.

Healthcare is an industry in which minutes matter. A slowed response time, a delayed referral, an honest mistake in documentation or pre-certification; any of these common examples of the various hold-ups and glitches that can occur between the moment a patient seeks care and the time the last payment is processed can literally mean the difference between life and death. With its ability to respond in real-time, eliminate errors and speed processes—simply by going through the motions faster than humanly possible, reducing inefficiencies or both—Robotic Process Automation with Amitech’s Flint portfolio can play a key role in helping to create a world with faster, fairer, better healthcare.

Enter Flint™ – Integrated Healthcare Automation Solutions

Flint is a suite of automation solutions developed by Amitech to address some of the core, universal processes and challenges in Healthcare. Based on our expertise and the shared experiences of our customers, each Flint solution is built on a proven framework robust enough to take the bite out of implementation but with the flexibility needed to meet the unique requirements of every organization.

Together, or alone, Amitech’s Flint integrated healthcare automation solutions are all built on the industry’s most reliable and scalable RPA platform, UiPath, allowing for the capability to put patient care front and center in an organization operating at its highest potential.

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Flint Can Deliver a Stream of Automation Successes

Accelerate the time to value from your automation program by having the right operational processes, organizational visibility, strategic goals, and value-driven implementation priorities.

Whether you’re just getting started with RPA or you’ve implemented a few automations over the past couple of years to get RPA up and running, you’re likely contemplating how to maximize your investments in automation. RPA has the potential to drive out millions of dollars in cost and capture millions more in revenue, but it can also significantly under-deliver on that potential if you spend time automating the wrong processes. Amitech’s FlintBlueprint™ assessment, prioritization, and planning activities and RPA Center of Excellence processes can get your Flint RPA journey started off (or restarted) on the right foot. The difference between just doing automation and doing automation right can be measured in the millions and increase the annual business value of your program by 3-5x.

How Flint Works

Depending on where you are on your RPA journey Amitech’s FlintBlueprint team will tailor the assessment, analyze, recommend process to best suit your organization’s needs. The first step is for the team to conduct interviews with key business stakeholders and technology experts to examine the alignment between your existing processes and priorities and the established business strategy and objectives. With an emphasis on leveraging existing capabilities and the culture of your organization, the FlintBlueprint team will deliver a gap analysis and collaborate with you on defining a vision and future state for automation that fits your organization. The final step is to map all of this information into an executable and intentional roadmap of priorities to implement and grow the impact of your organization’s automation capability.

The BOT-tom Line:

  • Plan to Maximize the Value from Automation
  • Create a Vision that gets Stakeholders Excited
  • Gain Actionable Insights into Organizational Strengths and Weaknesses
  • Establish Processes to Continuously Deliver High-value Automations

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Flint Can Automate Care Management, Assessment & Enrollment

Reduce cost of care by millions of dollars by ensuring the right people get enrolled in the right programs in time to make an impact–$11M reduction in cost of care for high-risk pregnancies.

Not all patient information can be collected digitally. In order to assess risk, patients often end up filling out standardized surveys by hand, but the resulting manual data entry and processing means that high-risk patients might not get the services they need soon enough for care management intervention programs to have an impact. Amitech’s integrated healthcare automation component, FlintCM™ automatically provides critical information to patients and providers in real-time while information is being collected and assessed for care management.

How Flint Works

The Flint™ Care Management bot uses UiPath’s Document Understanding to extract information from patient submitted forms, validates that information against existing records and confirms program eligibility. The bot accesses a predictive model via UiPath’s AI Fabric to score the patient for risks, automatically enrolls them in appropriate programs and notifies providers and care managers of the actions. Everything the bot does is thoroughly documented with when, what and why.

Using AI Fabric, Flint can be as intelligent as any in-house or commercial predictive model it’s connected to.

The BOT-tom Line:

  • Streamline Care Management Enrollment
  • Minimize Human Bias
  • Maximize Positive Outcomes

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Flint Can Increase Financial Assistance Program Participation With Automation

Improvements to data, analytics and automation can help curb the billions of dollars that are written off annually by cancer care treatment facilities due to the high cost of therapy programs.

Despite the availability of funds from pharmaceutical manufacturers and financial assistance foundations, the burden of high-cost cancer care weighs heavy on patients and their loved ones financially and emotionally. More than 60% of cancer patients experience financial struggles as part of their treatment, and many of those would receive financial assistance if only a financial counselor had the time and information needed to engage them. Flint™ Financial Assistance reduces financial counselors’ need to continually monitor accounts, file paperwork, submit payment requests, and frees them to spend time with cancer patients understanding their needs. On average, Flint can save an organization $2.7 million annually in write-offs.

How Flint Works

Financial counselors care for patients by addressing their financial wellbeing through awareness of funding programs, assistance in applying to qualifying programs, and requesting payment from enrolled programs. As more funds become available and the importance of those funds becomes greater for cancer patients, the burden on financial counselors increases. Still, their job is more important than ever in the support of patients and reduction in risk to the organization.

FlintFA increases the impact of patient financial assistance through robotic process automation, RPA, by identifying which programs a new cancer patient may qualify for and continuously monitoring treatment changes that may trigger a change in program eligibility, filing applications on behalf of both patients and organizations, and automatically requesting payments as soon as all documentation is complete and other payers have cleared.

The BOT-tom Line:

  • Reduce the Impacts of Financial Toxicity
  • Optimize Financial Assistance Processes 
  • Decrease Bad Debt from Uncompensated Care

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Flint Can Automate Provider Credentialing

Accelerate provider onboarding by 30%.

Onboarding new providers is a time-consuming process that keeps them from being able to see patients. Instead of bringing revenue into the organization, providers are waiting for verification of credentials, checks for sanctions, enrollment with providers, HR setup, security configuration, and many other manual activities to complete. FlintTM Provider Credentialing automates the manual steps within credentialing and onboarding processes and accelerates connecting providers with patients.

How Flint Works

Provider credentialing, enrollment, and onboarding requires work to be done by many business teams, including compliance, security, medical staff services, and human resources. During these processes, team members search and submit requests to dozens of websites, a highly repetitive task that must be done to ensure compliance and reduce risk.

FlintPCTM streamlines those interactions through robotic process automation (RPA) by (1) navigating and searching primary source websites automatically for credentialing experts, (2) collect the necessary documentation and automatically submitting enrollment requests on behalf of physicians, and (3) periodically checking for any credentialing issues between required verification times.

The BOT-tom Line:

  • Increase Revenue from New Providers
  • Minimize Compliance Risks
  • Decrease Labor Requirements 

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Flint Can Improve Patient Quality & Safety Audits

Deliver millions to the bottom line by reducing labor and avoiding lost revenue due to patient quality audits and gaps in care—$26M annually for a 500 bed hospital.

Hospitals are a great place to receive medical care, but in a hospital, patients are at risk of developing a variety of hospital acquired conditions (HACs). To prevent HACs, hospital staff have to take on additional manual audits and checks to ensure procedures are always being followed. Automating clinical quality and safety audits with Amitech’s integrated healthcare automation component, FlintPQ™ reduces the oversight required to monitor clinical activities while improving the quality of care being delivered and avoiding revenue penalties associated with quality and safety gaps.

How Flint Works

The Flint™ Patient Quality bot accesses clinical records to review admission information, diagnosis codes and procedure orders against standards of care, and notifies the appropriate clinical team members about what action is required. The bot continuously logs all activities and notifications for further clinical training and subsequent audit reviews.

Flint works continuously and assesses activities in real-time to avoid communication delays.

The BOT-tom Line:

  • Reduce Labor Cost
  • Clearly Communicate Expectations
  • Reduce Penalties

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Flint Can Accelerate Your Patient Quality and Safety Journey

Increase Efficiency, Improve Outcomes and Keep Patients Safe

Patient quality and safety mean keeping your patients safe when they are in the hospital and improving medical decision-making overall, being compliant with regulations, and ensuring quality outcomes. FlintPQTM is your virtual assistant, helping you and your teams keep up with these obligations, easing the work of chart abstractors, monitoring your patients real-time, and identifying and reporting risk factors to improve patient care.

How Flint Works

Medical record abstractors spend hours selecting and abstracting data from patient records to assist hospitals with reporting and improving patient care. As healthcare data grows and becomes more complex, it can enhance clinical decision-making if harvested efficiently. Unfortunately, this increasingly complex data also adds to the abstractor’s load, who must manually review, identify and accurately extract critical information.

Flint™ Patient Quality Abstractor Assistant identifies which data elements are most useful for reporting and patient care, extracts and transfers that data to registries and other systems as needed, and generates alerts for clinicians based on protocols, trends, and risk probabilities/predictions.

Flint blends RPA, AI, and human judgment to create a highly efficient and accurate process. Rather than trying and likely failing to fully automate abstraction, the assistant guides the work of a chart abstractor and continuously improves itself based on how the abstractor responds, learning the most helpful information.

The BOT-tom Line:

  • Increase the Impact of Quality Improvement
  • Accelerate Chart Abstraction Processes
  • Decrease Avoidable Costs from Unreimbursed Care 

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Flint Can Help Airtight Pre-Authorization Processing

Boost the bottom line by cutting pre-authorization processing time and frequency of claim denials–$283 per transaction.

There’s a lot of manual back office work required to ensure proper payment, even before a procedure takes place. Automating that activity with Amitech’s integrated healthcare automation component, FlintPA™ significantly reduces the time required to validate and record pre-authorization status and cuts the frequency of claim denials and associated revenue losses.

How Flint Works

The Flint™ Pre-Authorization bot reviews new procedure orders and newly scheduled visits in your scheduling system to identify those that require additional pre-approvals. Based on procedure and patient-specific information, FlintPA pulls together the necessary information from payors and your EMR to assess the status of eligibility coverage, pre-certification and prior authorization.

By entering patient information directly in payor websites, requesting certification/authorization and then recording patient status in your EMR, Flint closes the loop in this key piece of Revenue Cycle Management.

The BOT-tom Line:

  • Reduce Labor Cost
  • Avoid Unnecessary Rescheduling
  • Reduce Claim Denials

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Flint Can Automate Remittance Posting & Reconciliation

Make an 89% reduction in the administrative labor required to post remittances to your EHR.

Posting remittance transactions and processing them in your patient revenue system is typically a routine process that takes a lot of manual labor for a health system. Automating that activity with Amitech’s integrated healthcare automation component, FlintRP™ significantly reduces your direct labor costs, eliminates errors that would otherwise be required to research and correct mistakes, and accelerates revenue reconciliation.

How Flint Works

The Flint™ Remittance Posting bot retrieves payment activity records and processes those transactions by linking them to the appropriate account in the patient accounting system. This ensures records accurately reflect account balances and status.

Flint dynamically scales to process thousands of transactions per day, continually looking for new transactions and never letting a backlog build up.

The BOT-tom Line:

  • Reduce Labor Cost
  • Eliminate Processing Errors
  • Accelerate Revenue Reconciliation

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https://amitechsolutions.com/robotic-process-automation/flintrpa/