It’s not a zero-sum game.
Research suggests up to 60% of task-based work in healthcare can be automated. Both for the perceived threat that figure poses to jobs and the fear of what it will mean for member or patient care, RPA has been met with understandable reservations in the industry. But the choice between high-quality care and efficiency doesn’t have to be a zero-sum game. The rise of Robotic Process Automation and Artificial Intelligence (AI) technologies creates a legitimate means to achieve both goals simultaneously and create a competitive advantage for payors and providers willing to get out ahead of a game-changing transformation in the way work “works” for the enterprise.