Streamlining Member Care Communications

The Challenge: Member Care Communications

An integral part of payer member support is ensuring any gaps in a member’s care are recognized and addressed. Every month, the nurses of this major Southern healthcare payer contacted 3,500 members to relay care plans or wellness opportunities. This manual process consumed thousands of hours as staff managed missed calls and wrong numbers, often never making contact with the member at all.

The Solution

Amitech utilized UiPath’s Task Capture to build a bot capable of automating the customer communication process resulting in savings of 3,373 hours and $230,000 annually.

Discover more details about the communication automation process.