Automating Claim Status Correspondence with Communications Mining

The Challenge

The payer was inundated with physical and digital claim status requests, necessitating staff to manually sort through these queries and track down claim details and exclusion codes.

The Solution: Communications Mining

Amitech leveraged the power of UiPath’s Communications Mining software to automate the entire claims status workflow for three high-volume exclusion codes. The resulting improvements to customer experience and operational efficiency prompted the payer to initiate robotic process automation for all their remaining high-volume exclusion codes.

For more details on the value of Communications Mining, download the case study, or view our short explainer video.